Privacy Policy

This Privacy Policy explains how Pharus Analytics ("Pharus Analytics", "we", "us", or "our") collects, uses, shares, and safeguards information about you when you use pharusanalytics.com and any related products, dashboards, or services (the "Services"). We are the data controller for processing covered by this Policy. If you have questions, contact support@pharusanalytics.com.

1. Information We Collect

We collect information in the following categories:

• Account & contact data – name, email address, and other details you provide when creating an account or contacting us.
• Authentication & profile data – credentials and profile settings needed to sign in and secure your account.
• Subscription & billing data – plan, billing address, tax details, and transaction metadata processed via our payment provider. We do not store full payment card numbers.
• Usage & device data – IP address, device/browser type, operating system, referring/exit pages, feature interactions, pages viewed, and timestamps.
• Cookies & similar technologies – small files to remember preferences, enable authentication, and measure usage. See Cookies below.
• Communications – content of messages you send to us (e.g., support requests, feedback) and associated metadata.
• User content – data, files, or configurations you upload to or generate within the Services.
• Third‑party sources – where allowed by law, we may receive data from partners (e.g., authentication, analytics, payment, or marketing tools).

2. Why We Process Your Information

We use your information to:

• Provide, operate, secure, and maintain the Services.
• Authenticate users, prevent fraud/abuse, and enforce our Terms.
• Process subscriptions and payments, and manage billing.
• Understand usage to improve performance, features, and user experience.
• Respond to inquiries and provide customer support.
• Send service‑related notices and administrative messages.
• With your consent where required, send product updates, surveys, and marketing communications (you can opt out anytime).
• Comply with legal obligations and protect our rights and users.

3. Legal Bases (EEA/UK/Switzerland)

Where GDPR or similar laws apply, we rely on one or more of the following legal bases: (a) contract – to deliver the Services you request; (b) consent – for optional features such as certain cookies or marketing; (c) legitimate interests – to operate, improve, and secure the Services in a way that does not override your rights; and (d) legal obligation – to meet compliance or regulatory requirements.

4. Sharing & Disclosure

We share information only as described below:

• Service providers (processors) – trusted vendors that host our infrastructure; provide authentication, analytics, email delivery, customer support, and payment processing; or otherwise help us operate the Services. They act under contract and appropriate safeguards.
• Professional advisors & authorities – where necessary for compliance, auditing, or to respond to lawful requests.
• Business transfers – in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
• Aggregated or de‑identified data – which does not identify you, for research or analytics.

5. International Transfers

Your information may be processed outside your country (including outside the EEA/UK/Switzerland). When we transfer personal data internationally, we use recognized safeguards such as European Commission Standard Contractual Clauses or other lawful mechanisms, and we take steps to ensure an adequate level of protection.

6. Data Retention

We keep personal data only for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations (including tax/accounting), resolve disputes, and enforce agreements. Retention periods may vary by data type and context.

7. Your Rights

Subject to applicable law, you may have the right to access, correct, delete, or receive a copy of your personal data; restrict or object to certain processing; and withdraw consent at any time (without affecting prior lawful processing). You can exercise these rights by contactingsupport@pharusanalytics.com.

If you are in Norway or the EEA, you also have the right to lodge a complaint with your local supervisory authority. In Norway, this is Datatilsynet (the Norwegian Data Protection Authority).

8. Cookies & Similar Technologies

We use cookies and similar technologies to remember your settings, keep you signed in, understand usage, and personalize content. You can manage cookies via your browser controls and, where available, our cookie preferences tool.

• Strictly necessary – required for core site functionality and security.
• Functional – remember preferences and improve features.
• Analytics – help us understand how the Services are used.
• Marketing – with consent where required, to measure and improve outreach.

To adjust non‑essential cookies, visit Cookie Preferences (if provided) or update your browser settings. Blocking some cookies may impact functionality.

9. Security

We use administrative, technical, and physical safeguards designed to protect personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children

The Services are not directed to children, and we do not knowingly collect personal data from anyone under the age required by applicable laws to consent to data processing. If you believe a child has provided us personal data, please contact us to request deletion.

11. Links to Other Sites

Our Services may contain links to third‑party websites or services. We do not control and are not responsible for their content or privacy practices. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the "Last updated" date above. If changes are material, we will provide additional notice as required by law. Your continued use of the Services after an update means you accept the revised Policy.

13. Contact

For questions or requests regarding this Policy, contact us via our contact form or email support@pharusanalytics.com.